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IT Support Specialist with 4+ years of technical support experience
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Competencies
Provided hardware and software troubleshooting and customer support across various platforms and environments.
Processed and organized data using Excel functions, pivot tables, macros, and data validation techniques.
Assembled PCs, installed operating systems, and maintained lab equipment during internship.
Prepared digital legal documents for clients, ensuring compliance and accuracy using Adobe and DocuSign.
Supported server troubleshooting and network mapping activities as part of professional practice.
Education
Languages
Summary
Dedicated IT support professional with experience in data management, hardware assembly, troubleshooting, and legal document preparation within healthcare, freelance, and corporate environments.
Key Achievements
- Processed healthcare client data to identify research areas and prepare digital legal documents using Adobe Acrobat and DocuSign.
- Assembled PCs, installed operating systems, and troubleshooted hardware/software issues across multiple platforms including Windows, Mac OS, and Linux.
- Managed server troubleshooting, network mapping, and supported computer lab maintenance during internship at Microsoft.
Experience
Data Entry Specialist
Processed different information received through Outlook for different clients in the healthcare industry involving the job profiles of their future employees to identify areas where further research is needed based on client specifications., Prepared digital legal documents from clients for future completion using Adobe Acrobat and the DocuSign platform., Used other applications such as Excel functions to filter and organize information such as pivot tables, data validation, if clauses, macros, and other basic functionalities.
Technical Support Specialist
Complete PC assembly, hardware quote, operating system installation., Troubleshooting related to hardware and software, Windows, Mac OS and Linux., Installation of applications and guidance to learn how to use them, Microsoft Office, antivirus programs and others according to the client's needs., Technical customer service in person, remotely and by phone.
Acting Support Specialist (Professional Practice)
Technical support team member as part of professional practice., Server management and troubleshooting., Network mapping
IT Support Specialist Intern
High school's computer lab equipment maintenance., Inventory management