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Customer Service Professional with 5+ years in client support and retention
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Competencies
Utilized strong communication skills to interact with clients, resolve issues, and provide support across various roles.
Applied problem-solving abilities to troubleshoot technical issues and improve customer service efficiency.
Built and maintained customer relationships to enhance retention and satisfaction.
Conducted market research for Mexican accounts to inform client strategies.
Engaged in credit card and insurance sales, demonstrating ability to drive product promotion.
Education
Languages
Summary
Experienced professional with a diverse background in customer support, client retention, and sales across healthcare, telecommunications, and financial industries.
Key Achievements
- Managed customer relationships across diverse sectors including healthcare, finance, and retail
- Handled technical support for AT&T, resolving technical issues and maintaining customer satisfaction
- Executed market research and sales activities for multiple clients, including credit and insurance sales
Experience
Sales Department
Retention department
Back office position for Cleveland clinic foundation
Technical Support for at&t
Customer Service and lead generation
Payday Lone Company
Match.com Web site
Sportsbook and Customer Service
Customer Service and Receptionist
Credit card and insurance sales, Market Research for Mexican account