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Freight Broker & Customer Service Specialist with 5+ years of logistics and client support experience
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Competencies
Provided customer support and escalation management to ensure high satisfaction levels.
Coordinated shipments, negotiated rates, and managed load tracking and compliance.
Supported attorneys with research, legal document filing, and client intake processes.
Led teams, designed training programs, and tracked key performance indicators.
Managed property listings across multiple platforms, optimized pricing, and handled guest communication.
Education
Languages
Summary
Dedicated logistics and customer support professional with experience in freight brokerage, legal assistance, and team leadership. Skilled in negotiation, client communication, and process optimization.
Key Achievements
- Coordinated shipments and negotiated rates to improve operational efficiency
- Designed training programs that reduced onboarding time by 10% and led a team of 15 agents
- Handled legal support tasks including research, document filing, and client intake, supporting attorneys effectively
Experience
Freight Broker
Coordinated shipments, negotiated rates, and matched carriers with loads., Managed documentation, load tracking, and compliance., Built relationships with carriers and shippers., Improved carrier response time and reduced delays.
Virtual Executive Assistant
Managed Airbnb, Vrbo, and Booking.com listings., Handled guest communication, scheduling, and invoices., Ensured pricing accuracy and listing optimization.
Legal Assistant & Intake Specialist
Supported attorneys with research and preparation., Filed legal documents and managed CRM entries., Handled new client intake for criminal and traffic cases.
Trainer & Team Lead
Designed training programs reducing onboarding time by 10%., Led a team of 15 agents and tracked KPIs., Resolved escalations with 91% satisfaction.
Sales, Retention & Customer Service
Delivered customer support with 92% satisfaction., Developed retention strategies and improved FCR to 87%.