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Paula
Customer Service Representative with 5+ years in banking and healthcare
Video resume
Contact
Competencies
Provided support through various channels for banking, healthcare, and vehicle repossession campaigns
Effective verbal and written communication in dealing with client inquiries and resolving issues
Handled specialized campaigns in banking, healthcare, and vehicle repossession sectors
Provided customer assistance via phone, email, tickets, and chats within the US market
Understanding of general bank account information, updates, disputes, and auto loan services
Education
Summary
Experienced in delivering multichannel customer support in banking, healthcare, and vehicle repossession campaigns.
Key Achievements
- Handled banking campaign inquiries, including account updates and disputes at WEBHELP and KM2 SOLUTIONS
- Provided healthcare and vehicle repossession campaign support, including claims status and benefits information at OTD AMERICAS
- Delivered assistance via multiple channels: phone, email, tickets, and chat, demonstrating adaptability and communication skills
Experience
Customer Service Representative
Banking campaign., General bank accounts information, updates and disputes submission.
Customer Service Representative
Banking campaign., General information about auto loan accounts, payment services
Trainer and QA
Health care campaign., General plan insurance information about claims statuses and benefits (short term and limited medical benefit plans), Vehicle Repossession campaign