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Sales & Customer Service Professional with 5+ years in Retail & Hospitality
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Competencies
Performed sales and product closing in retail, travel, and service environments, ensuring client satisfaction and achievement of sales goals.
Provided attentive customer service across various roles, addressing inquiries, managing needs, and ensuring positive experiences.
Handled cash transactions accurately in multiple outlets, maintaining financial controls and customer trust.
Managed stock levels, control of inventories, and stock recordings in hospitality and retail settings.
Utilized CRM systems for customer management and follow-up, supporting sales and fidelization activities.
Education
Languages
Summary
Detail-oriented sales and customer service professional with extensive experience managing in retail, food service, and travel sectors. Skilled in inventory control, cash handling, and CRM, with a proven ability to support team goals and deliver exceptional client experiences.
Key Achievements
- Managed daily sales and customer relationships across multiple retail and hospitality outlets.
- Handled inventories, cash, and stock control, ensuring smooth store operations and adherence to targets.
- Gained experience in CRM, led team-based tasks, and provided comprehensive support in administrative and sales roles.
Experience
Asistente Administrativa
Apoyo administrativo y operativo, Gestión de agendas, Manejo de bases de datos, Atención a estudiantes y proveedores, Organización de documentación, Apoyo en procesos internos, Seguimiento a tareas administrativas
Asesora Comercial
Venta de planes y servicios, Atención diaria a más de 30 clientes, Manejo de CRM, PQR, Fidelización
Líder de Punto
Servicio al cliente, Ventas, Manejo de caja, Inventarios, Personal
Asesora Comercial
Venta de productos intangibles, Tiquetes aéreos, Postventa
Encargada de Punto
Manejo de caja, Inventarios, Control de stock, Personal
Asesora Comercial / Cajera
Ventas, Manejo de altas sumas de dinero, Inventarios, Metas mensuales
Servicio al Cliente / Caja
Atención al cliente, Manejo de caja, Protocolos de servicio
Asesora Comercial / Cajera
Ventas, Inventarios, Control de metas