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Competencies
Managed multiple large-scale projects, overseeing timelines, budgets, and team coordination.
Facilitated communication between clients, team members, and upper management to ensure clarity and project alignment.
Identified potential Risks and developed mitigation strategies to minimize project disruptions.
Allocated and optimized resources across projects to meet deadlines and quality standards.
Applied project management methodologies suited to project needs, increasing flexibility and efficiency.
Education
Summary
A dedicated project management professional with over 10 years of experience leading cross-functional teams and executing complex projects in the technology sector.
Key Achievements
- Led multiple projects successfully from initiation to delivery, ensuring alignment with client objectives.
- Developed and implemented project plans, schedules, and resource allocations to optimize project execution.
- Coordinated cross-functional teams and managed stakeholder communications to facilitate project completion.
Experience
Team Lead de Atención al Cliente y Moderación de Contenido
Supervisión de equipos de hasta 40 colaboradores en servicio al cliente y moderación de contenido en redes sociales., Gestión de KPIs, capacitación de personal y resolución de casos críticos.
Diseño de tatuajes personalizados y logos e identidad visual de marca., Gestión de clientes, agenda y bioseguridad., Creación de contenido digital y manejo de redes sociales.