This is my profileContact via CazVidThis profile is written in Spanish
Paula
Appointment Setter
Contact
Competencies
Experiencia demostrada en English.
Experiencia demostrada en Spanish.
Experiencia demostrada en Full Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Experiencia demostrada en CRM Platforms.
Experiencia demostrada en Remote Collaboration Tools.
Education
Languages
Summary
Perfil profesional
Experience
APPOINTMENT SETTER
Confirming information. Giving project information. Scheduling appointments
BILINGUAL CALL CENTER AGENT
Provide information to clients about their benefits. Receive membership payments. Publicize the benefits offered by the plans
Retention & Cross-Selling Specialist
Retained high-value customers for a home security camera campaign by designing customized offer strategies aligned with client needs.. Increased customer retention rates by providing monitoring discounts, monthly payment reductions, and free equipment incentives while resolving billing and technical issues.. Generated cross-sell revenue by identifying client requirements and recommending security camera upgrades, alarm packages, and 24/7 monitoring services.
Bilingual Medical & Customer Service Interpreter
Provided consecutive video and phone medical interpretation between non-English speaking patients and healthcare providers, ensuring precise tone and medical terminology.. Facilitated seamless communication for major corporate clients including Amazon, Walgreens, and Walmart during customer support interactions.. Handled sensitive calls with high empathy, cultural adaptability, and strict adherence to privacy and confidentiality standards.