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Paula
Contact
Competencies
Experiencia demostrada en CRM Management.
Experiencia demostrada en Appointment & Calendar Coordination.
Experiencia demostrada en Customer Experience.
Experiencia demostrada en Lead & Client Follow-up.
Experiencia demostrada en Problem Solving.
Education
Languages
Summary
Perfil profesional
Experience
Commercial Advisor
Manage reception, appointment scheduling, billing support, CRM records and day-to-day patient communications.. Support commercial strategy and coordinate information across medical, administrative and commercial teams.. Helped structure the service portfolio, patient journey and patient-facing protocols in coordination with clinical staff.. Created clearer CRM and commercial dashboards, follow-up materials and client presentations using Canva and Photoshop.. Supported new commercial alliances and outreach initiatives to generate opportunities and improve the customer experience.
Commercial Advisor
Managed CRM records, lead and patient follow-up, meetings and ongoing communication for high-value services.. Built trust with clients through consultative communication and consistent follow-up throughout the commercial process.. Maintained organized customer information and supported the team in managing commercial opportunities.
Medical Interpreter
Provided professional English-Spanish interpretation in medical interactions, maintaining accuracy, confidentiality and clear communication.. Consistently achieved strong results in local and international quality audits.
Bilingual Supervisor
Supported team coordination, follow-up and communication in a bilingual customer-service environment.. Strengthened communication and trust between supervisors and team members while supporting operational follow-up.
Bilingual Receptionist
Provided bilingual front-desk service and coordinated guest requests in a fast-paced hospitality environment.. Supported colleagues and operational teams to keep daily service running smoothly during staffing constraints.