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Customer Service and Legal Negotiation Specialist with 7+ years of diverse experience
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Competencies
Provided customer support, guided clients, and handled inquiries across different roles.
Negotiated debts and facilitated financial agreements with clients and legal entities.
Created digital content for social platforms and managed website updates.
Reviewed legal documents and assisted clients with legal procedures in a multilingual context.
Created and maintained databases for client follow-up and reporting purposes.
Education
Languages
Summary
Experienced in client communication, debt negotiation, legal processes, and digital content creation with a strong track record of supporting clients and managing social media content.
Key Achievements
- Negotiated debts successfully with banks, law firms, and collection agencies at Cordoba Legal Group.
- Handled inbound customer calls, tracked fraudulent transactions, and guided clients at SITEL SA.
- Developed social media content and managed news portal updates as Mass Communication Intern.
Experience
Negotiations Agent for Cordoba Legal Group
Negotiate debts from clients with different banks, third party collection agencies and law firms., Create databases to be able to follow up and monitors the different clients., Ensure the delivery of documents to the agencies in order to achieve legal negotiations., Make sure that the payments were...
Customer Service Representative
Make inbound calls to clients to make sure they were the ones making transactions., Track fraudulent transactions for different banks., Guide customers on how to report and prevent fraud.
Customer Service Representative
Help and guide customers with the online process to make orders for a retail company., Process refunds for returns that were made online., Track lost items for the company.
Mass Communication Intern
Research, write and upload news and different stories to the news portal, manage social media posts, upload content to the website., Make digital content for Instagram, Facebook and Youtube., Track the different interactions from the portal and social media and make reports.
Bilingual Technical Agent
Help and guide citizens and foreigners with different legal process and services through different email and back office channels., Set objectives through weekly meetings to ensure the efficiency of customer service channels., Write and review legal documents that needed to be sent in English.