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Paulo
Head of Collections Medellín Colombia
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Competencies
Experiencia demostrada en Invoicing.
Experiencia demostrada en Bank Reconciliations.
Experiencia demostrada en Payroll.
Experiencia demostrada en Bilingual Support.
Experiencia demostrada en Sales.
Education
Languages
Summary
Head of Collections Medellín Colombia buscando nuevas oportunidades
Experience
Collections Agent (English)
Managed calls and communications with clients to remind and negotiate pending payments.. Followed up on accounts receivable and updated information in internal systems.. Prepared periodic reports on overdue accounts and acquired commitments.. Sent reminders and formal collection notifications through different channels.. Handling inbound and outbound calls for debt management and portfolio administration.. Contacting delinquent clients through multiple communication channels.. Preparing and submitting collection management and control reports to the supervisor.. Identifying opportunities for debt recovery within the existing portfolio.. Requesting client information, receiving and classifying documents, and ensuring proper filing.
Bilingual Call Center Agent (Portuguese)
Provided bilingual online customer service and sales for Brazil.. Captured information in systems, data entry, and document review.. Managed filing and administrative support.. Providing customer service and support.. Collaborating effectively in team settings to achieve objectives.. Completing assigned tasks efficiently and accurately.. Managing company phone communications and email correspondence.. Coordinating with various departments to support organizational needs.. Organizing tasks and meeting deadlines consistently.
Bilingual Call Center Agent (Portuguese)
Customer service and sales for Viva Air airline.. Data entry in accounting system, document review, and filing.. Provided bilingual online customer service and sales for Brazil.. Captured information in systems, data entry, and document review.. Managed filing and administrative support.. Providing customer service and support.. Collaborating effectively in team settings to achieve objectives.. Completing assigned tasks efficiently and accurately.. Managing company phone communications and email correspondence.. Coordinating with various departments to support organizational needs.. Organizing tasks and meeting deadlines consistently.
Filing and Data Entry Assistant
Captured information in accounting systems.. Reviewed bank reconciliations and managed daily filing.. Delivering customer service and support with a focus on quality.. Collaborating in team environments to achieve organizational objectives.. Completing assigned tasks efficiently and accurately.. Driving sales by providing clients with high‑quality service.. Preparing and presenting reports and documentation.. Managing company phone communications and email correspondence.. Organizing tasks and consistently meeting deadlines.. Maintaining databases and accurate records.. Supervising and coordinating the work of assigned professionals.. Planning and organizing meetings to ensure smooth operations.