Pedro avatar

Pedro - Líder en Operaciones con 10 años de experiencia en gestión y mejora continua

Tegucigalpa, Francisco Morazán Department, Hondurases
Optimización de procesos en firmas legales y organizaciones de salud, mejorando eficiencia operacional
Liderazgo en gestión de proyectos y coordinación multifuncional en diferentes industrias
Published on CazVid

Summary

Profesional con amplia experiencia en gestión de operaciones, liderazgo y coordinación en sectores legales, salud y atención al cliente. Enfocado en mejorar procesos, liderar equipos y garantizar la satisfacción del cliente.

Key Achievements

Skills

Gestión de OperacionesExperto

Planificación, coordinación y optimización de procesos en diversas organizaciones.

Liderazgo de EquiposAvanzado

Dirección y motivación de equipos para alcanzar metas operativas y estratégicas.

Gestión de ProyectosIntermedio

Planificación y seguimiento de proyectos, manejando recursos y cumplimiento de plazos.

Comunicación InterpersonalAvanzado

Facilitar la colaboración y la coordinación entre diferentes departamentos y stakeholders.

Herramientas DigitalesAvanzado

Uso eficiente de suites Office, CRMs y plataformas de gestión para optimizar tareas.

Languages

English(Advanced)Spanish(Native)

Experience

Business Operations Manager Advisor (Temp)

Legal Firm

01/2024 - 09/2024

Led and optimized daily operations and strategic initiatives, streamlining processes and enhancing efficiency., Managed cross-departmental coordination, strategic planning, resource allocation, and budget management., Focused on aligning operations with company goals and fostering a culture of continuous improvement, contributing to overall success and growth.

Customer Success Leader

Immigration Law Office KS

09/2022 - 01/2024

Managed customer satisfaction and retention through strategic planning, team hiring, and implementation of initiatives to build long-term relationships and maximize customer value.

Client Delivery Project Manager

Zventus HN & MX

06/2021 - 07/2022

Oversaw project delivery, managed timelines and resources, and ensured client expectations were met., Acted as a liaison between clients and internal teams, driving effective communication and client satisfaction throughout the project lifecycle.

Senior Operation Manager & Director of Operations

Care Solace

04/2020 - 06/2021

Led and optimized daily operations and strategic initiatives, streamlining processes and enhancing efficiency., Managed cross-departmental coordination, strategic planning, resource allocation, and budget management., Focused on aligning operations with company goals and fostering a culture of continuous improvement, contributing to overall success and growth.

Operations Business Management

Alorica HN & USA

12/2017 - 04/2020

Oversaw business operations, focusing on strategic planning, resource allocation, and process optimization., Led a team in managing daily operations, implementing strategies, and monitoring key performance indicators., Responsible for budget management, risk assessment, and cross-departmental collaboration, driving company success and growth.

Operations Team Support Specialist

Alorica HN & USA

06/2016 - 12/2017

Administrative support for the operational team, Data management and analysis, Coordination of team communication and collaboration, Resolution of operational issues, Tracking project milestones and deliverables, Documentation maintenance, HR support for employee onboarding, Recruitment coordination, Resume screening, Interview scheduling, Assisting in HR-related tasks and documentation

Operations Team Manager

Convergys HN

05/2015 - 06/2016

Led a team to achieve operational goals, ensuring effective communication and adherence to processes., Managed task assignments, monitored progress, and addressed challenges to optimize performance and drive operational success.

Operation Team Leader

Allied Global

10/2013 - 05/2015

Led a team to achieve operational goals, ensuring effective communication and adherence to processes., Managed task assignments, monitored progress, and addressed challenges to optimize performance and drive operational success.

Operations Quality Assurance

Allied Global

03/2013 - 10/2013

Education

Unitec

Management Skill Certificate

Completed 09/2024

Bircham International University

Master in Project Management

Completed 01/2021

Usap

Completed 01/2014
This is my profile