This is my profileContact via CazVid
Phefane
Sales and Marketing Professional with 15+ years in Customer Service and Business Operations
Video resume
Contact
Competencies
Expertise in remote and face-to-face sales strategies, client relationship building, and communication.
Proficient in designing marketing materials and managing social media content to boost brand presence.
Experienced in managing customer inquiries, operational coordination, and ensuring high service standards.
Skilled in overseeing team activities, process optimization, and ensuring compliance within organizational protocols.
Expert in utilizing CRM systems like Zoho and Pipe Drive, as well as communication tools such as Ring Central and Five9.
Education
Languages
Summary
Dedicated professional with over 15 years of experience in sales, marketing, and customer service across diverse industries. Skilled in client engagement, content creation, and operational management, leveraging digital tools and CRM systems to achieve business objectives.
Key Achievements
- Led remote sales outreach at OYE Therapeutic, successfully engaging clients through digital channels.
- Designed impactful marketing materials and managed property data at Niroco LLC, enhancing brand visibility.
- Facilitated client engagement and subscription processes at Dealboard, increasing user conversions.
- Initiated and managed client outreach for health insurance solutions at Caribbean Contact Center, ensuring compliance and client satisfaction.
- Oversaw export operations and team management at Blue Marlin Seafood Market, ensuring operational efficiency.
Experience
Sales
Conducted remote sales outreach to clients and managed all communication through digital channels., Executed virtual sales strategies to build and maintain professional relationships with clients., Managed end-to-end remote sales processes, including prospecting, qualification, follow-up, and client onboarding.
Acquisition/Marketing
Responsible for designing marketing materials, including flyers and promotional videos, for the company’s social media platforms., Managed data entry for properties throughout all phases of the closing process., Conducted outreach to prospective land sellers via text message to initiate and facilitate sales discussions.
Sales Manager/Executive Assistant
Facilitated engagement with prospective clients and guided them through the subscription process for the company’s seafood trading platform., Developed and produced professional marketing materials, including digital flyers for social media dissemination, to enhance the company’s online presence and client outreach., Executed precise data entry and maintained comprehensive records within the company’s CRM system to support organized, accurate, and effective sales operations.
Supervisor
Initiated and managed outreach to prospective clients to evaluate eligibility and present suitable health insurance solutions in strict accordance with organizational protocols and regulatory compliance standards., Oversaw the efficient handoff of qualified prospects to licensed sales agents entrusted with completing the enrollment and policy finalization procedures., Promoted to Supervisor, assuming responsibility for the leadership and operational oversight of a team of agents, including the administration of ongoing performance assessments, delivery of structured developmental feedback, and enforcement of organizational performance benchmarks and professional conduct expectations.
Manager/Executive Assistant
Performed a comprehensive range of operational duties, including ticketing, customer assistance, and service coordination, to ensure an organized, efficient, and customer-focused environment., Ensured that all personnel and travelers received prompt, professional support, addressing operational needs and inquiries with precision and adherence to organizational standards., Maintained continuous oversight of travel schedules and logistical workflows to guarantee seamless operations and to ensure that all passengers were accounted for and appropriately accommodated.
Manager/Head of the Export team/Customer Service
Oversaw the personnel within the export department, ensuring efficient workflow management, adherence to operational protocols, and consistent alignment with organizational objectives., Maintained strict quality control standards, verifying that all products met the required specifications prior to shipment and distribution., Coordinated customer service functions by addressing inquiries, facilitating communication between departments, and ensuring the timely and accurate fulfillment of client requirements.