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Technical Support Specialist with 5+ years in IT and legal industries
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Competencies
Provided technical troubleshooting and support for IT systems, software, and hardware including Hikvision cameras and software.
Managed legal documentation related to healthcare cases, including research, drafting, and case file organization.
Proficient in English and French, used in legal support and technical communication.
Skilled in using Excel, PowerPoint, and Word for documentation, reporting, and presentations.
Contributed to designing strategies to meet monthly goals and boost team performance at Accedo.
Education
Languages
Summary
Experienced in technical support, legal documentation management, and strategic planning with a strong command of IT systems and legal processes.
Key Achievements
- Provided technical support across multiple systems including Office 365, IMAP, Java, and Python.
- Supported legal teams by managing complex documentation and ensuring regulatory compliance.
- Designed and implemented strategies to achieve monthly sales and service goals at Accedo.
Experience
Technical Support Agent
Provided technical support in IT services, working with a variety of systems including Office 365, IMAP, social media, Java, Python, and sales., Identified and consolidated new business opportunities, designing and implementing strategies to achieve monthly goals while managing and encouraging high...
Independent Contractor
Specialized experience supporting legal teams focused on healthcare-related cases., Managed complex legal documentation related to medical malpractice, insurance disputes, regulatory compliance, and patient privacy laws., Demonstrated proficiency in legal research, drafting legal correspondence,...
Technical Support
Provided technical support for Hikvision cameras and Hikvision softwares.