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Customer Service Manager with 10+ years of operational leadership
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Competencies
Handled customer interactions and optimized queue operations to enhance service efficiency.
Oversaw site operations, equipment maintenance, and safety protocols for construction projects.
Managed administrative tasks including reporting, stock management, and staff scheduling.
Implemented safety standards on-site to ensure compliance and worker safety.
Extensive experience in creating reports, presentations, and documentation using Microsoft Office tools.
Education
Languages
Summary
Experienced manager with strong skills in customer service, site operations, and administrative leadership across various industries. Proven ability to oversee team performance, operational efficiency, and safety standards.
Key Achievements
- Monitored and optimized productivity and quality in customer service environment
- Supervised customer queue management and improved service throughput
- Managed site equipment, staff scheduling, and ensured compliance with safety standards
Experience
Customer Service Manager
Monitored productivity and quality within the customer service outlet, Accessed the e-Natis system daily via CRM, Supervised customer queue management while optimising throughput, Ensured timely and efficient service delivery to all customers, Maintained attentiveness to system changes, actively...
Site Manager
Oversaw site equipment management and maintenance, Coordinated staff scheduling to maximise project efficiency, Allocated appropriate equipment for various project requirements, Implemented health and safety protocols on-site, Directed site project activities, ensuring compliance with standards
Admin Manager
Managed cash handling protocols and procedures, Conducted regular stocktaking to maintain inventory accuracy, Oversaw stock ordering and receiving processes, Transmitted staff hours efficiently for payroll processing, Resolved customer and staff queries effectively, Scheduled and optimised time...