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Customer Support Specialist with 4+ years in Telecom Industry
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Competencies
Delivered high-quality customer support through multiple communication channels.
Provided troubleshooting and assistance for telecom products and services.
Effectively communicated technical information to customers and team members.
Utilized CRM systems to track customer interactions and document support cases.
Education
Summary
Experienced in delivering technical and customer service in the telecom industry, with proven skills in communication and problem resolution.
Key Achievements
- Managed customer inquiries and provided technical support for telecom services
- Resolved complex billing issues, leading to increased customer satisfaction
- Contributed to onboarding new support tools, enhancing team efficiency
Experience
Accounting Trainee
Learned and practiced Tally ERP/Tally Prime., Worked on sales, purchase, payment, receipt entries., Practiced GST billing and basic GST calculation., Learned TDS basics, voucher entries, and ledger creation., Assisted in bank reconciliation and day-to-day bookkeeping tasks.
Self Employed
Managed a team specializing in videography, photography, and editing, ensuring smooth collaboration and efficient workflows., Conducted photoshoots at various events like weddings, birthdays, ring ceremonies, and baby showers., Met client expectations by capturing compelling images that reflected the essence of each event, demonstrating a clear understanding of client needs., Edited photos and created albums with proficiency, showcasing the ability to enhance visual narratives through post production., Applied creative modifications to consistently elevate the quality and aesthetic appeal of images.