This is my profileContact via CazVidRachel
Problem Solver at Amazon with extensive experience in healthcare, management, and customer service
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Competencies
Proven ability to analyze complex situations and implement effective solutions across diverse roles.
Experienced in designing and delivering training programs to ensure staff proficiency and service excellence.
Skilled in resolving customer issues and managing service teams to enhance client satisfaction.
Effective at streamlining processes in warehouse, retail, and healthcare environments for efficiency.
Capable of managing teams, schedules, and resources to ensure optimal operational performance.
Summary
Dedicated problem solver with a broad background spanning healthcare, retail, and logistics. Skilled in training, team leadership, and operational efficiency, committed to delivering high-quality results.
Key Achievements
- Streamlined warehouse operations at Amazon, ensuring accurate and timely product delivery.
- Developed comprehensive CNA training programs, improving patient care quality and staff proficiency.
- Managed staff scheduling and inventory for Petals & Blooms, optimizing workflow and supply management.
- Trained over 75 puppies and groomed 100+ dogs, increasing customer loyalty and service quality.
- Led customer service teams at BI-LO and Michael’s Arts & Crafts, enhancing customer satisfaction and operational efficiency.
Experience
Problem Solver
Directed the efficient flow of products within the warehouse, to customers, and to other facilities, ensuring accurate and timely delivery.. Conducted thorough and time-sensitive research on customer orders to verify shipping accuracy, minimizing errors and ensuring customer satisfaction.. Provided comprehensive support to the manager, assisting with various tasks to ensure smooth team operations.
Lead CNA Trainer
Developed and delivered training programs to new Certified Nursing Assistants (CNAs) to ensuring proficiency in high quality patient care.. Managed CNA scheduling to ensure adequate staffing levels and optimal patient care coverage.. Scheduled appointments for doctors, nurses, and client treatments, ensuring seamless and timely delivery of care.. Provided direct assistance to nursing staff with patient care, to fostering a collaborative and efficient healthcare environment for all.
Certified Nursing Assistant (CNA)
Provided essential daily care for residents, including feeding, bathing, and dressing, ensuring their comfort and hygiene.. Assisted residents with daily activities, promoting their independence and well-being.. Accurately documented residents’ vital signs, intake and output, and other body functions, maintaining comprehensive and up-to-date medical records.
Managing Florist
Managed staff schedules to ensure optimal coverage and efficient workflow.. Oversaw weekly supply and flower orders, ensuring inventory levels met demand and quality standards.. Personally designed and created approximately 90% of all floral arrangements, demonstrating strong artistic and technical skills.. Fulfilled a wide range of special customer orders, consistently meeting and exceeding expectations.
Pet Trainer & Dog Groomer, Management Trainee
Trained over 75 puppies through two different weekly classes, each running for six weeks with a three-course curriculum totaling twelve weeks.. Groomed over 100 dogs, with more than Half becoming regular clients scheduled every 6 to 8 weeks.. Participated in a management trainee program, gaining exposure to operational and leadership aspects of the retail environment.
Customer Service Manager & Bookkeeping
Effectively de-escalated and resolved customer complaints, ensuring customer satisfaction.. Assisted customers with various transactions, including money orders, lottery tickets, and returns.. Supported bookkeeping tasks, managed money drops, and provided cashiers (up to 30) with necessary monetary support.. Managed store operations during opening and closing procedures, ensuring security and adherence to protocols.
Customer Service Manager
Scheduled employee shifts to ensure adequate coverage and efficient customer service.. Trained new hires in customer service procedures, store policies, and operational tasks.. Managed the ordering of necessary supplies for the customer service and cashier areas.. Supervised and supported a team of 18 cashiers and 4 customer service representatives, fostering a positive and productive work environment.
Professional Experience Hardwood Grader, Trainer, Management Fill-in & Forklift Driver
Efficiently unloaded incoming trucks of various hardwood materials.. Skillfully graded approximately twenty (20) different species of hardwood into seven (7) distinct quality grades.. Provided training for new graders and pairing personnel.. Operated a forklift to supply materials to and remove finished products from work areas.. Filled in for management roles, overseeing up to (4) four pairing team members and (8) eight graders.
Shift Manager
Managed daily store opening and closing procedures, ensuring smooth operations.. Supervised and directed a team of up to seven (7) employees per shift.. Managed cash handling procedures, including making money drops and counting down the register at the end of the night.. Conducted monthly inventory to track supplies and minimize waste.. Prepared fresh bread and cut vegetables daily or delegated the tasks to team members.. Accurately fulfilled customer orders, including large catering orders for six (6) feet sandwiches.