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IT Support Specialist at Kenya Ports Authority
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Competencies
Proficient in diagnosing and resolving hardware and software issues to ensure system reliability.
Skilled in setting up and troubleshooting LAN, Wi-Fi, and basic network infrastructures.
Experienced in managing digital and physical records for accuracy and easy access.
Capable of creating visual content and editing videos using Adobe Photoshop and related tools.
Education
Summary
Motivated IT professional with experience supporting government and corporate environments. Skilled in hardware, network troubleshooting, data management, and multimedia content creation.
Key Achievements
- Provided technical support and troubleshooting for hardware, software, and network issues, enhancing operational efficiency.
- Configured and maintained computer systems, ensuring optimal performance and minimal downtime.
- Managed digital and physical records, improving data retrieval and organization for government office operations.
Experience
System Support Intern
Provided technical support to staff on hardware and software issues. Installed and configured computer systems and applications. Troubleshot network and connectivity problems (LAN & Wi-Fi). Configured and maintained routers and wireless networks. Installed and configured printers, including network printers. Performed routine system maintenance and updates. Assisted in user account setup and access control. Supported scanners and other office IT equipment. Conducted accurate data entry and maintained digital records. Assisted in data backup and basic cybersecurity practices
Data Clerk & Records Management Assistant
Performed data entry and records management, ensuring information was accurately captured and organized. Managed and maintained digital and physical records for easy retrieval. Assisted in resolving technical issues, including basic data recovery. Worked in a dynamic environment where tasks depended on voter-related service demand. Participated in a bursary data entry project, completing assigned work within one week compared to a previous group that took two weeks. Selected to assist in additional data-related tasks due to efficiency and reliability
Graphic Designer & Video Editor (Freelance)
Designed posters, flyers, cover art, and promotional graphics using Adobe Photoshop. Created visual content for music projects and social media promotion. Shot and edited music videos using professional editing techniques. Used Wondershare Filmora for video editing, transitions, visual effects, and audio synchronization. Applied creative storytelling and visual design principles to produce engaging content. Managed video and graphic design projects from concept to final delivery. Maintained organized project files and delivered completed work within deadlines