Rackoz - IT Support Specialist at Kenya Ports Authority

Nairobi, Nairobi County, Kenyaen

Provided technical support and troubleshooting for hardware, software, and network issues, enhancing operational efficiency.

Configured and maintained computer systems, ensuring optimal performance and minimal downtime.

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Resumen

Motivated IT professional with experience supporting government and corporate environments. Skilled in hardware, network troubleshooting, data management, and multimedia content creation.

Logros Clave

Managed digital and physical records, improving data retrieval and organization for government office operations.

Habilidades

Hardware & Software TroubleshootingAdvanced

Proficient in diagnosing and resolving hardware and software issues to ensure system reliability.

Network Configuration & SupportIntermediate

Skilled in setting up and troubleshooting LAN, Wi-Fi, and basic network infrastructures.

Data Entry & Records ManagementAdvanced

Experienced in managing digital and physical records for accuracy and easy access.

Graphics & Video EditingIntermediate

Capable of creating visual content and editing videos using Adobe Photoshop and related tools.

Experiencia

System Support Intern

Kenya Ports Authority (KPA)

2026 - Present

Provided technical support to staff on hardware and software issues. Installed and configured computer systems and applications. Troubleshot network and connectivity problems (LAN & Wi-Fi). Configured and maintained routers and wireless networks. Installed and configured printers, including network printers. Performed routine system maintenance and updates. Assisted in user account setup and access control. Supported scanners and other office IT equipment. Conducted accurate data entry and maintained digital records. Assisted in data backup and basic cybersecurity practices

Data Clerk & Records Management Assistant

Government Office — Hon. Beatrice K. Elachi, MP

Performed data entry and records management, ensuring information was accurately captured and organized. Managed and maintained digital and physical records for easy retrieval. Assisted in resolving technical issues, including basic data recovery. Worked in a dynamic environment where tasks depended on voter-related service demand. Participated in a bursary data entry project, completing assigned work within one week compared to a previous group that took two weeks. Selected to assist in additional data-related tasks due to efficiency and reliability

Graphic Designer & Video Editor (Freelance)

Designed posters, flyers, cover art, and promotional graphics using Adobe Photoshop. Created visual content for music projects and social media promotion. Shot and edited music videos using professional editing techniques. Used Wondershare Filmora for video editing, transitions, visual effects, and audio synchronization. Applied creative storytelling and visual design principles to produce engaging content. Managed video and graphic design projects from concept to final delivery. Maintained organized project files and delivered completed work within deadlines