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Logistics Coordinator at Lean Solutions Group
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Competencies
Expert in managing logistics operations, scheduling, and client communication to ensure smooth supply chain processes.
Fluent in Spanish and English, facilitating effective cross-cultural communication in professional settings.
Experienced in resolving customer issues and providing solutions, ensuring high levels of client satisfaction.
Skilled in identifying and resolving technical issues within logistics and communication platforms.
Education
Languages
Summary
Dedicated logistics coordinator with experience in scheduling, client relations, and troubleshooting. Bilingual in Spanish and English, with a background in filmmaking and proficiency in Microsoft 365 and Adobe Photoshop.
Key Achievements
- Streamlined scheduling processes, improving delivery efficiency and client satisfaction.
- Built strong relationships with clients and shippers, enhancing communication and service quality.
- Managed and followed up on customer work orders, ensuring timely delivery and pickup appointments.
Experience
Logistics coordinator
Booking the customer's work orders, Scheduling Deliveries and Pickup Appointments, Following up on arrivals and departures, Establishing proactive and polite relationships with clients, shippers, and carriers, Notifying early advises and taking all the proper measures to minimize extra charges to the customer
Interpreter Agent Spanish - English
Interpreting services (Spanish - English) through a contact center from a home office, Facilitating communication between professionals and patients or clients
Virtual Service Agent
Providing solutions to customers and drivers in the logistics team, Performing troubleshooting steps to ensure driver’s app functions properly, Reporting situations out of the ordinary, Following up with both customers and drivers, Educating them about internal processes