Rafael - Customer Service Professional with extensive client support experience
Summary
Experienced customer support professional with a proven track record in client engagement, front desk operations, and sales support within hospitality and energy sectors.
Key Achievements
- Promoted energy solutions effectively as a Sales Agent at National Gas & Electricity
Skills
Provided exceptional support and maintained professionalism in diverse client interactions.
Developed strong verbal and written communication skills through direct client engagement.
Effectively managed multiple responsibilities in fast-paced environments at the front desk and customer support roles.
Collaborated with colleagues to ensure smooth operations and quality customer service.
Gained initial leadership experience through role responsibilities and team coordination.
Languages
Experience
Customer Service Representative
Teleperformance
Developed strong communication skills, Provided exceptional customer support, Gained valuable experience in handling various client needs effectively.
Receptionist
Hard Rock Hotel & Casino
Provided outstanding guest services, Managed reservations, Ensured seamless front desk operations, Adept at handling diverse customer needs, Maintaining professionalism.
Sales Agent
National Gas & Electricity | DR
Delivered exceptional customer service, Promoted energy solutions effectively.
Education
UTECO UNIVERSITY
Currently studying
LICEO FRANCISCO HENRÍQUEZ Y CARBAJAL
Bachelor's degree