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Rafael

Customer Service Professional with extensive client support experience

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Santo Domingo, Nacional, Dominican Republic
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Competencies

Customer ServiceAdvanced

Provided exceptional support and maintained professionalism in diverse client interactions.

CommunicationAdvanced

Developed strong verbal and written communication skills through direct client engagement.

Time ManagementIntermediate

Effectively managed multiple responsibilities in fast-paced environments at the front desk and customer support roles.

TeamworkIntermediate

Collaborated with colleagues to ensure smooth operations and quality customer service.

LeadershipBeginner

Gained initial leadership experience through role responsibilities and team coordination.

Education

Currently studying
UTECO UNIVERSITY
Bachelor's degree
LICEO FRANCISCO HENRÍQUEZ Y CARBAJAL

Languages

SpanishNative
EnglishFluent

Summary

Experienced customer support professional with a proven track record in client engagement, front desk operations, and sales support within hospitality and energy sectors.

Key Achievements

  • Handled diverse customer needs effectively at Teleperformance and Hard Rock Hotel & Casino
  • Managed reservations and front desk operations ensuring seamless guest experiences
  • Promoted energy solutions effectively as a Sales Agent at National Gas & Electricity

Experience

Customer Service Representative

Teleperformance
November 10th, 2022 - November 9th, 2024

Developed strong communication skills, Provided exceptional customer support, Gained valuable experience in handling various client needs effectively.

Receptionist

Hard Rock Hotel & Casino
None - None

Provided outstanding guest services, Managed reservations, Ensured seamless front desk operations, Adept at handling diverse customer needs, Maintaining professionalism.

Sales Agent

National Gas & Electricity | DR
None - None

Delivered exceptional customer service, Promoted energy solutions effectively.

Skills

Customer ServiceCommunicationTime ManagementTeamworkLeadership
Published on CazVid - Jul 3, 2025
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