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Rafael
Customer Support & Sales Agent with 12 years in Call Center Industry
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Competencies
Provided customer support, sales, and tech support in call center environments.
Conducted outbound/inbound sales calls and generated leads through cold calling.
Effectively managed multi-channel communication, including customer relations and dispatch coordination.
Managed dispatch requests and coordinated delivery or pickup schedules.
Experienced with dispatch software and related tools to improve communication and operational efficiency.
Education
Languages
Summary
Over 12 years of experience in customer support, sales, and dispatch coordination within the call center industry, demonstrating strong communication and multitasking abilities.
Key Achievements
- Handled inbound and outbound calls across multiple roles, enhancing communication skills.
- Converted insurance clients by effectively persuading potential customers at Balto Health.
- Served as the first contact for property sellers, scheduling appointments and coordinating with closers.
Experience
Sales agent
handled outbound and inbound calls
Sales agent
convert patients from one insurance provider to another
Lead generation
cold calling people that were interested in selling a property, I was first contact to schedule an appointment to talk to closers.
customer support
doing sales, customer services, tech support for various products offered by the company, since pandemic hit all dept merged in one (ISM)