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Project Manager with 10+ years in Construction and Infrastructure
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Competencies
Applied project management principles to plan, execute, and oversee construction projects.
Managed project budgets, monitored expenditures, and ensured financial compliance.
Led and coordinated multidisciplinary teams to achieve project objectives.
Negotiated contracts with vendors and stakeholders to secure favorable terms.
Identified potential project risks and implemented mitigation strategies.
Education
Summary
Experienced project manager specializing in overseeing large infrastructure projects with a focus on timely delivery and team coordination.
Key Achievements
- Led multiple large-scale infrastructure projects from initiation to completion, ensuring timely delivery.
- Managed cross-functional teams across different project phases improving project efficiency.
- Developed comprehensive project plans including scope, schedule, and resource allocation.
Experience
ITNAKE SUPPORT SPECIALIST
Supported Intake Specialists by guiding them through complex procedures and assisting with client-related inquiries to help close sales effectively., Managed appointment scheduling, payment plans, account adjustments, and exclusive promotional offerings to enhance client satisfaction and conversion rates., Handled specialized processes including contract generation, contract submissions, and other client documentation workflows., Expert user of CRM systems such as Salesforce and Litify, often providing internal support and guidance to colleagues., Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
SERVICE DESK ANALYST LEVEL 1
Provides first-level Support and acts as an escalation resource for client issues, Researching, resolving, and responding to complex questions received via telephone calls, callbacks, or escalations, and providing support on electronic services, following current standards, Identify reoccurring incidents or situations affecting multiple users and create problems as per ITIL standards, Track and report system issues as needed.
SALES SPECIALIST
Receiving and making calls, either to answer questions, claims and requests, Making B2C sells in USA such as phone plans, internet plans television plans and tv services, Making a daily report of sales at least 10 per day, Doing support for new agents in sales, Guide the members to make payments and answer the billing questions, Creating articles for new agents to improve the sales.
TECHNICAL SUPPORT
Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions., Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience., Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
CUSTOMER REPRESENTATIVE
Receiving and making calls, either to answer questions, claims and requests, Provide information about the company's products and services, Solve customer problems, Handle complaints, Process purchase orders.