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Sales and Support Professional with 10+ years of diverse industry experience
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Competencies
Resolved technical issues and provided assistance through calls, chat, and email in a timely manner.
Directed international sales efforts, maintained client relationships, and developed new accounts resulting in revenue growth.
Built and maintained strong partnerships with clients, wholesalers, and hotel chains across multiple countries.
Organized group tours, open houses, and market visits to enhance brand presence and sales opportunities.
Identified and entered new markets, designed strategic alliances, and increased reserves and sales volume.
Education
Languages
Summary
Experienced in customer support, sales management, and international market development, with a proven track record of expanding client portfolios and increasing reservations in the hospitality sector.
Key Achievements
- Successfully managed and expanded client portfolios across multiple international markets including hotel and travel sectors.
- Increased group sales for hotel chains by providing strategic advice and entering over 400 new accounts.
- Led initiatives to organize groups and open new markets, achieving a 25% increase in reservations and establishing new alliances.
Experience
TECH SUPPORT
Organizes and to prioritized work to complete assignments in a timely and efficient manner. Follows up with my customers by following instructions., Identifies, investigates, and resolves users problems with computer software and hardware., Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns., Consults with users to determine steps and procedures taken to identify and resolve the problem., Applies knowledge of computer software, hardware, and procedures to solve problems.
SALES MANAGER
To Implement action plans to increase international sales of companies as well as with agencies and wholesalers nationally and internationally., To manage my own client portfolio and was responsible for making it grow., To manage a 30% opening of new accounts with multinational companies internationally, focusing on the banking sector, pharmaceutical mainly for diversify the hotel's international corporate portfolio.
SALES MANAGER
I have focused on the corporate part in maintaining and creating new alliances and a dynamic business relationship with international companies, as well as national and international wholesalers., I am proposing alliances with hotels nationwide to offer a better hotel proposal to the international vacation market., To be responsible for maintaining a friendly and pleasant relationship between all our customers to ensure that they are satisfied.
INTERNATIONAL SALES MANAGER
To deal with wholesalers and congress organizers to increase our reserves volume by 25% for the first half of 2018., To organize groups with travel agencies starting with the United States, a market of great interest for our country., To propose alliances with hotels nationwide., As a professional growth project, I was in charge of organizing open houses offering to our guests the opportunity to rediscover the hotel, its facilities, and living the hotel service experience.
INTERNATIONAL SALES MANAGER
To Provide commercial advice to the most renowned hotel chains by helping them to increase their group sales by 40%., To increase the partner portfolio by entering 400+ new accounts., To organized a tour in the main cities of Guatemala with workshops on new trends and sales and revenue management tools available in the platform.
INTERNATIONAL SALES MANAGER
To organize groups with travel agencies starting with Ecuador, a market of great interest to our country., To reach sales goals., In charge of weekly and monthly reports., To attend wholesaler caravans in Ecuador in order to maintain a close bond and thus ensure sales.