This is my profileContact via CazVid
Randall
Customer Service & Administration Professional with 20+ years of experience
Video resume
Customer Service & Administration Professional with 20+ years of experience
Please record a video speaking in English about your experience.
Contact
San José, San José, Costa Rica
Open to remote
Available on CazVid
Competencies
Customer ServiceAvanzado
Provided comprehensive customer support and resolution at various firms, including financial and tech sectors.
LawIntermedio
Studied law and applied legal knowledge in administrative and judicial contexts, as well as client interactions.
AdministrationAvanzado
Handled administrative duties, including managing legal and operational documentation, at multiple roles.
Microsoft Office SuiteAvanzado
Utilized Microsoft Office tools for documentation, communication, and project management purposes.
Business ManagementIntermedio
Founded and managed two companies, gaining experience in business operations and entrepreneurship.
Education
Law
Universidad Autónoma de Centroamérica
Completed 1993
Business Administration
Universidad Autónoma de Centroamérica
Completed 1995
Languages
SpanishNative
EnglishC+
Summary
Experienced professional with a strong background in customer service, law, administration, and business management, with entrepreneurial experience.
Key Achievements
- Managed customer service operations and handled law and administration tasks across diverse industries.
- Founded and led two companies in México, demonstrating entrepreneurship and business development skills.
- Progressed through multiple roles from Customer Service Representative to Senior Process Executive, acquiring diverse skills.
Experience
Soft Collections Representative
CONCENTRIX - Goldman Sachs Bank USA
2024 - 2025
Product Support Agent
Teleperformance - Insulet
2023 - 2024
Customer Service Representative
SSG - Fanduel, Costa Rica
2020 - 2023
Senior Process Executive
AUXIS - Parallon, Costa Rica
2020 - 2023
Senior Service Representative
INFOSYS BPM Limited, Costa Rica
2020 - 2023
Collections Agent
VALOR GLOBAL INFO. TECH, Costa Rica
2020 - 2023
CEO & Founder
Cancún Best Discounts SA de CV, México
2012 - 2020
CEO & Founder
We Deliver Cancun SA de CV, México
2012 - 2020
Senior Account Executive
Tropical Incentives DMC, México
2006 - 2011
Administrative Assistant/Judicial Assistant
Judicial Power of Costa Rica
1990 - 2005
Skills
Customer ServiceLawAdministrationMicrosoft Office SuiteBusiness Management
Published on CazVid - May 17, 2026