This is my profileContact via CazVidRandall
Medical Interpreter with 5+ years of multilingual communication expertise
Contact
Competencies
Utilized effective communication skills to bridge language gaps between patients and healthcare providers.
Resolved technical issues related to TV services, ensuring timely and efficient solutions for customers.
Engaged in active listening during interpretation and customer support to accurately address needs.
Applied cultural awareness skills in interpreting diverse medical and technical communication contexts.
Diagnosed and resolved technical problems related to TV equipment and service delivery.
Education
Languages
Summary
Experienced professional providing medical interpretation, technical support, and operations management with a focus on effective communication and problem resolution.
Key Achievements
- Provided medical interpretation for diagnoses, treatment plans, and discharge instructions, facilitating communication between patients and healthcare providers.
- Resolved diverse technical issues for DirecTV customers, ensuring high-quality service and customer satisfaction.
- Managed logistics, billing, marketing, and stakeholder reporting as an Administrative and Operations Manager at a summer camp.
Experience
Medical Interpreter (OPI) (VRI)
Provide Interpretation for medical information such as diagnoses, treatment plans, and discharge instructions between patients and healthcare providers, as well as interpreting patient questions and concerns. Help patients and providers understand each other during treatment.
Technical Support Agent
Providing technical solutions to DirecTV customers, solving different issues they might have related to receivers, remote control, and dish alignment, providing not only technical responses but as well a quality service since the Voice of the Customer is really a heavy metric for each Agent.
Administrative and Operations Manager
Responsible for overseeing logistics and operations within the company, including coordinating transportation for teenagers from their homes outside of Mexico to our camp., Managed billing and financial relationships with suppliers, covering both accounts payable and receivable., Engaged in...