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Rashna
Sales Supervisor at HHA with 3+ years in Sales and Customer Service
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Competencies
Proven ability to lead sales teams and surpass targets through strategic planning and motivation.
Skilled in managing customer inquiries and resolving issues efficiently across multiple channels.
Experienced in utilizing CRM tools to track sales activities and improve customer engagement.
Focused on streamlining sales operations and processes to maximize productivity and results.
Education
Languages
Summary
Dedicated sales leader with over 3 years of experience exceeding targets, managing teams, and delivering exceptional customer support in fast-paced environments. Adept at strategic planning and operational improvements.
Key Achievements
- Promoted to Sales Supervisor after consistently exceeding 120% of monthly sales targets.
- Led a team of 5 sales executives, achieving 22% above quarterly sales goals.
- Managed warranty claims and customer inquiries, enhancing customer satisfaction for kitchen appliances.
- Handled diverse customer support channels, including calls, emails, and live chats, ensuring timely resolution.
Experience
Sales Executive
Promoted to Sales Supervisor for consistently exceeding 120%+ of monthly sales targets. Led a team of 5 sales executives and supervised daily sales operations to achieve 22% above quarterly target. Responsible for closing sales, lead generation, and managing key client accounts to drive revenue growth. Conducted client follow-ups and negotiations to increase retention by 35% and upsell products/services
Customer Service Representative
Handled inbound customer calls, emails, and live chats regarding pool products, orders, and technical support. Assisted customers with product selection, troubleshooting, and installation guidance for pool equipment, chemicals, and accessories. Processed orders, returns, and warranty claims while ensuring accurate data entry in CRM system. Resolved customer complaints and issues with a 95%+ satisfaction rate through effective communication. Provided product knowledge and upsold related pool supplies to increase average order value. Collaborated with warehouse and shipping teams to track orders and ensure timely delivery to customers
Customer Service Representative
Managed warranty claims service for kitchen appliances including microwaves, ovens, and refrigerators. Handled customer inquiries via phone, email regarding product issues, warranty coverage, and repair status. Processed warranty registrations, service requests, and part replacements in coordination with technical and service teams. Troubleshooting product-related problems and guided customers on proper usage and maintenance to reduce repeat complaints. Maintained accurate records in CRM system for all warranty cases and ensured timely follow-ups with customers