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Remote Customer Service Associate
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Competencies
Designed and optimized queries for data extraction and analysis in various projects.
Created complex spreadsheets and pivot tables to analyze and interpret data trends.
Developed dashboards and visual reports to communicate insights to stakeholders.
Utilized Python for data cleaning, analysis, and automation tasks.
Education
Summary
Detail-oriented Data Analyst with 5 years of experience in healthcare and finance sectors. Skilled in SQL, Excel, and data visualization, with a proven ability to transform raw data into actionable insights.
Key Achievements
- Developed and maintained dashboards for key performance indicators, improving reporting efficiency
- Led data collection and cleaning processes for large datasets, ensuring accuracy and integrity
- Collaborated with cross-functional teams to implement data-driven solutions resulting in more informed decision-making
Experience
Remote Customer Service Associate
Onboarding Introduction to new tenants, Residential and Commercial Liaison, Contract renewal's, process applicant documents, responsible for maintenance records, security, repairs
Chief Executive Officer
Oversee production for my 2 door to door sales offices in CT & MA., Create compensation plans to incentivize sales and expansion., Manage and motivate sales personnel to increase production thus increasing company profits., Conduct market research, generate business leads, assess customer needs, recruit and train sales staff, implement marketing plans, and set sales targets., Broker contracts with clients to ensure proper compensation for my staff.
Residential Account Executive
Promote residential products and services offered by Spectrum to existing subscribers within assigned leads., Achieve Established sales goals and quotas., Offer competitive rates and great benefits about our product and compare to the competition.
Bilingual Customer Service Rep Promoted to Customer Service Team Lead
Assisted in the training of new customer service representatives and associates., Answered customers questions and provided detailed info on their bills., Performed technical support troubleshooted customers issues., Upgraded and downgraded accounts per customer request., Responsible for the supervision of a staff of twenty-eight people., Responded to calls that were escalated.
Senior Sales & Marketing Leader
Dynamic and successful Sales/Marketing Leader with extensive experience in start-up ventures, business turnarounds and New Product Launches utilizing strong leadership and excellent communication skills., Great at building positive relationships with customers and employees., Skilled at mentoring salespeople & recruiting (staff development) to achieve success.