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Customer Service and Teaching Professional with 10+ years of diverse experience
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Competencies
Delivered high-quality service and team supervision in customer support roles.
Designed lesson plans, created new teaching materials, and mentored students and teachers.
Led teams across customer care and telemedicine sectors, monitoring performance and motivating staff.
Facilitated communication between English and Spanish speakers in various professional contexts.
Enhanced customer relations and supported sales processes in retail and telecommunications industries.
Education
Languages
Summary
Experienced in team supervision, curriculum design, bilingual interpretation, and customer support, passionate about delivering excellent service and fostering learning environments.
Key Achievements
- Managed and supervised teams in customer service and telemedicine, improving team performance and daily operations.
- Developed and delivered educational content for language learners across different environments, including online, classroom, and corporate settings.
- Provided bilingual interpretation and customer support, facilitating communication in English and Spanish across various industries.
Experience
Support Agent / Supervisor
Providing high-class service to representatives in the USA using the Merchandizer app by Survey.com, Guaranteeing quality on each interaction my team has with representatives in the US, Generating daily, weekly and monthly reports to track attendance, productivity, and team motivation.
EFL teacher/coach and in-training academic coordinator
Overseeing each coach’s quality class, Delivering reports, making agendas and timely setting up meetings for the teaching staff, Creating new material for new language acquisition targeting visual, kinesthetic and auditory learners.
English-Spanish telephone interpreter
Responding to clients inquiries when conveying meaning with Limited English Proficiency speakers, Staying on top of new vocabulary used in the industries served.
ESL teacher
Making agendas, lesson plans, and reports related to activities performed in the classroom, Creating a fun and comfortable environment for effective learning.
Customer Care Representative
Assisting consumers in disputing unrecognized items on their accounts, Providing technical support.
Telemedicine Supervisor
In charge of the performance and progress of each team member, Leading the day to day activities of a team of 7 staff.
Sales Representative
Providing great sales experience, Enhancing customer relations with new updates and products.
English Teacher
Mentoring new International Students, Imparting communicative English in a multigenerational environment.
English Teacher
Making agendas, lesson plans and reports related to activities performed at classroom.
Sales Representative/Customer Care Representative
Providing consumers access to their credit report, Assisting consumers in disputing unrecognized items on their credit report.