Experienced in team supervision, curriculum design, bilingual interpretation, and customer support, passionate about delivering excellent service and fostering learning environments.
Delivered high-quality service and team supervision in customer support roles.
Designed lesson plans, created new teaching materials, and mentored students and teachers.
Led teams across customer care and telemedicine sectors, monitoring performance and motivating staff.
Facilitated communication between English and Spanish speakers in various professional contexts.
Alia Services/ Traxretail services
Providing high-class service to representatives in the USA using the Merchandizer app by Survey.com, Guaranteeing quality on each interaction my team has with representatives in the US, Generating daily, weekly and monthly reports to track attendance, productivity, and team motivation.
English For Call Centers
Overseeing each coach’s quality class, Delivering reports, making agendas and timely setting up meetings for the teaching staff, Creating new material for new language acquisition targeting visual, kinesthetic and auditory learners.
Interpretia Nicaragua (Language Line Solutions)
Responding to clients inquiries when conveying meaning with Limited English Proficiency speakers, Staying on top of new vocabulary used in the industries served.
Centro Cultural Nicaraguense NorteAmericano(CCNN)
Making agendas, lesson plans, and reports related to activities performed in the classroom, Creating a fun and comfortable environment for effective learning.
Bachelor in English Education
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Enhanced customer relations and supported sales processes in retail and telecommunications industries.
Sitel Nicaragua Capital One
Assisting consumers in disputing unrecognized items on their accounts, Providing technical support.
Optical Nicaragua
In charge of the performance and progress of each team member, Leading the day to day activities of a team of 7 staff.
Convergys Nicaragua (Sprint Sales)
Providing great sales experience, Enhancing customer relations with new updates and products.
NGO Wisconsin Nicaragua Partners of the Americas
Mentoring new International Students, Imparting communicative English in a multigenerational environment.
Academia Nacional de Idiomas
Making agendas, lesson plans and reports related to activities performed at classroom.
Sitel Nicaragua Equifax (credit bureau)
Providing consumers access to their credit report, Assisting consumers in disputing unrecognized items on their credit report.
