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Customer Experience Professional with 5 years in Customer Service
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Competencies
Expert in providing exceptional customer service and resolving inquiries effectively.
Skilled in mentoring and training new employees to enhance team performance.
Adept at identifying issues and implementing effective solutions in high-pressure situations.
Strong verbal and written communication skills, facilitating clear interactions with customers and teams.
Efficient in managing multiple tasks and prioritizing effectively to meet deadlines.
Education
Languages
Summary
Experienced in customer service management, focused on enhancing customer satisfaction and team collaboration.
Key Achievements
- Successfully handled customer inquiries across multiple platforms, enhancing customer satisfaction.
- Trained new associates, improving team performance and customer service quality.
- Recognized and prevented potential scams, ensuring customer safety and trust.
- Consistently maintained a positive attitude, leading to improved team morale and customer interactions.
- Achieved high customer retention rates through effective relationship building and support.
Experience
Customer Experience Team
Profile creation. Medical assessment completion. Answer daily calls, chats and emails and solve them accordingly. Maintain a good attitude and find the best solution that does not affect company policy. Provide customized responses to customers
Customer Service Representative/Mentor/Trainer
Handling calls and attending customers’ needs. Building rapport with customers. Leaving notes for future references. Helping other representatives with difficult calls. Providing training to new associates
Cashier/Service Desk associate/Overnight Customer Service Manager
Providing a good customer experience as a cashier. Handling large amounts of money as a service desk associate. Recognizing when a customer was being scammed. Managing end of day and money exchange as an overnight manager
Sales Associate
Assisting multiple customers at a time. Maintaining a neat and tidy work area. Recovering assigned sectors and upselling to customers
Team member
Developing customer service skills. Maintaining a clean work environment