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Customer Service & Sales Specialist with 6+ years in Client Support & Communication
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Competencies
Provided support and resolved client issues in healthcare, travel, and financial services.
Conducted sales activities and customer interactions across multiple roles including Expedia and Dish Latino.
Demonstrated effective communication in customer service, sales, and reception roles.
Managed scheduling and tasks efficiently across multiple positions.
Utilized MS Office tools for documentation, scheduling, and reporting.
Education
Languages
Summary
Experienced customer service representative with a strong background in client support, sales, and communication across healthcare, travel, and financial sectors.
Key Achievements
- Handled scheduling for workers compensation program at Cognizant, ensuring timely appointments.
- Ensured customer satisfaction through organized travel and flight bookings at Expedia.
- Resolved payment and customer experience issues at Xoom, maintaining service quality.
Experience
Customer Service Representative for One Call Care Diagnostics
Scheduling appointments for workers compensation program
Customer Service and Sales Representative in Expedia
Scheduling flights, Organized travel vacations, Guaranteed the best customer experience
Customer Service Representative in Xoom
Payment issues, Customer Experience