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Rene
Customer Service & Sales Representative with 4+ years in Call Center Industry
Video resume
Customer service and dales representative
I have over four years of experience working in call center, my recent job was for a company located in Tampa Florida, main duties used to be: payment arrangements, appointments, Excel file tracker update, morning team meeting, I was part of the QA team as well. I worked as well as customer service representative, for a digital wallet in charge of funding distribution, headquarters are in Florida, however funds are distributed to students in, Arizona, Texas, Arkansas, New Hampshire, andFlorida
Contact
San Salvador, San Salvador Department, El Salvador
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support and handled inquiries in a call center, ensuring customer satisfaction and issue resolution
Sales & CollectionsIntermediate
Engaged in sales and collections processes, managing customer accounts and funding distribution tasks
Data Management & ReportingIntermediate
Updated and managed Excel trackers and other documentation related to customer transactions and team activities
Team Collaboration & QAIntermediate
Participated in team meetings and contributed to quality assurance efforts within the call center
Summary
Experienced call center agent with over 4 years handling customer inquiries, sales, and collections, including digital payment distribution.
Key Achievements
- Gained comprehensive experience across customer service, sales, and collections in a call center environment
- Handled funding distribution for a digital wallet, coordinating with multiple states including Florida, Arizona, Texas, Arkansas, and New Hampshire
- Participated in quality assurance activities and contributed to team meetings to improve service delivery
Skills
Customer ServiceSales & CollectionsData Management & ReportingTeam Collaboration & QA
Published on CazVid - Jul 3, 2025