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Reynol
Transportation and Customer Service Specialist with 10+ years of experience
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Competencies
Provided high-quality support and maintained positive customer interactions across various roles.
Supervised and trained teams in customer service, restaurant management, and technical support.
Oversaw daily activities in transportation, restaurant, and support services to ensure smooth functioning.
Assisted residents and hotel guests with internet, cable, and connectivity issues, managing reports and on-site support.
Developed action plans, conducted call sampling, and provided training to improve quality and performance.
Education
Languages
Summary
Experienced in managing transportation logistics, leading customer service teams, and overseeing operations in diverse settings.
Key Achievements
- Managed transportation operations at UNAM, ensuring compliance and efficiency.
- Led and coached customer service teams at Advantage Communications to meet KPIs.
- Supervised daily restaurant operations, staff management, and vendor relations at El Tequila Grill.
Experience
SPECIALIZED TRANSPORTATION OFFICER
Provide service to people who want to use the PUMA BUS around the UNAM., Ensure that all transportation operations comply with local and national regulations., Collaborate with other departments to ensure efficient logistics, such as coordinating with procurement to ensure resource availability.,...
TEAM LEAD/SUPERVISOR
Manage a team of agents and ensure that they are providing high-quality customer service to clients., Monitor the team's performance, analyzing data and reports, and making recommendations for improvement., Provide coaching, feedback, and training to agents to help them reach their full...
RESTAURANT MANAGER
Oversee the daily operations of the restaurant., Manage the staff, create schedules, and ensure that all employees were trained on proper food handling and safety procedures., Manage inventory and ordered supplies, as well as maintain relationships with vendors and suppliers., Create and maintain a...
SENIOR FLOORCOACH
Ensure that all new and existing team members received thorough training and development to perform at their best., Monitor the team's overall performance and identify areas for improvement, providing feedback and coaching to help team members improve their skills and meet performance...
TECHNICAL SUPPORT AGENT
Assist with wireless/wired internet and cable support to residents in Multiple Dwelling Units (MDUs) across the United States, Mexico, and Canada., Assist with Wi-Fi inquiries and ensure proper connectivity for hotel guests., Manage resident emails and scheduled on-site technical support., Create...
QUALITY ASSURANCE SPECIALIST
Develop action plans to encourage agents to follow campaign guidelines., Conduct regular meetings with supervisors and quality area managers to address departmental issues and seek solutions (quality circles)., Conduct random call samplings to identify areas for improvement and provide feedback to...