This is my profileContact via CazVid
Ricardo
Virtual Assistant with 4-5 years of customer service experience
Video resume
Contact
Competencies
Handled customer inquiries and resolved issues efficiently in the customer service sector.
Applied knowledge of modern languages to facilitate communication in a multicultural context.
Developed creative writing skills through literature and storytelling during college.
Applying skills to support virtual tasks and assistance roles.
Education
Summary
Customer service professional with a background in modern languages and a passion for writing, seeking virtual assistance roles to leverage communication and organizational skills.
Key Achievements
- Gained over four to five years of customer service experience, demonstrating communication and problem-solving skills.
- Applying academic background in modern languages to assist and communicate effectively with diverse clients.
- Consistently managed customer interactions, maintaining service quality in a fast-paced environment.
Experience
Tour Guide
Lead the guests through a walk around the farm and the coffee plantations., Introduce guests to the world of coffee and the different processes involved in the production of coffee from the seed to the drink., Advertise about the different services and products offered by the Hacienda., Provide assistance during the process of buying.
Bilingal Customer Service Representative
Resolve questions, doubts, and concerns of the clients of an important health insurance company in the USA., Guide clients through their medical benefits and prescription drugs coverage., Handle inquiries reports and send out fulfillments.
VRI Interpreter
Perform consecutive interpretation for English Speaking Healthcare Providers and Spanish Speaking Patients., Follow the guidelines of the (NCIHC) National Code of Ethics for Interpreters in Health Care.