This is my profileContact via CazVid
Ricardo
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Experienced in managing customer interactions and resolving issues efficiently in contact center settings.
Communication SkillsIntermediate
Proficient in conveying information clearly and effectively in professional environments.
Technical FoundationsBeginner
Basic understanding of computation principles gained through secondary education.
AdaptabilityIntermediate
Able to adjust to different work environments and roles within the contact center industry.
Education
High School (Bachelor of computation)
Colegio Lehnsen Roosevelt
Completed 2009
Junior High School
Colegio Lehnsen Roosevelt
Completed 2007
Elementary school
Colegio Lehnsen Roosevelt
Completed 2004
Preschool
Colegio Lehnsen Roosevelt
Completed 1998
Languages
English
Summary
Dedicated professional with over 8 years of experience in contact centers, equipped with strong communication and problem-solving skills, seeking to leverage foundational technical knowledge in dynamic roles.
Key Achievements
- Gained diverse customer service experience across multiple BPO companies from 2009 to 2017.
- Developed foundational skills in communication and problem-solving in contact center environments.
- Completed secondary education with a focus on computation, demonstrating a technical foundation.
Experience
Allied Contact Center & BPO
November 2009 - July 2011
Telus International
July 2016 - July 2017
Icon Solutions
March 2024 - September 2024
Skills
Customer ServiceCommunication SkillsTechnical FoundationsAdaptability
Published on CazVid - Jun 2, 2026