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Ricardo
Customer Service & Creative Professional with versatile experience in media and client support
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Competencies
Handled customer inquiries, account issues, and security concerns, demonstrating strong communication skills.
Developed and planned artistic projects, including theatrical activities and a literary work.
Participated as actor in multiple film and theatre projects, contributing to main and secondary roles.
Assisted production teams in set and office environments, supporting filming and logistical needs.
Utilized Microsoft Office tools for planning, documentation, and project management.
Education
Languages
Summary
Experienced in customer support, theatre, film, and creative writing, with strong communication and coordination skills.
Key Achievements
- Provided guidance to students on theatre exercises to enhance art experiences across Bogotá schools.
- Assisted production crew in various roles during the filming of 'MILE 22', supporting set and office needs.
- Served as customer support agent for Amazon and Stripe campaigns, handling account inquiries, documentation, and security issues.
Experience
Assistant trainer in therapeutic theatre
Training crew in charge of teaching and guiding the different relaxation and breathing activities proposed by the leading trainer.
Actor in “EL ACTOR, EL DIRECTOR Y LA GUIONISTA”
Part of the filming crew, tertiary role in the film.
Production PA, SET PA, office PA in “MILE 22” film
Assistant of the production crew in charge of all the filming crew needs within the set and within the office environment.
Actor in “EL PASEO 5 teaser”
Part of the filming crew, extra role within the film’s teaser.
Actor in FESTIVAL DEL TERROR
Secondary role in the acting crew for the festival in charge of one of the main attractions (horror clown).
Evaluator in Drama Arts, PRUEBAS SER
Provided guidance to students from public schools the different theatre exercises proposed by the main teacher in order to analyze and improve art experiences provided by schools throughout the Bogota area.
Customer Service Agent, STRIPE campaign
Assisted Sellers with their account issues, provided general balances of their sales, instructed on how to navigate their dashboard., Revised underwriting documents necessary for each seller in order to formerly apply for their onboarding seller account., Part of the security team in charge of any...
Customer Service Agent
Track and inform customers about orders status, guide and assist customers with their app features, check on refunds status, locate package information and last-mile details.