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Competencies
Demonstrated experience with English.
Demonstrated experience with Haitian Creole.
Demonstrated experience with French.
Demonstrated experience with Spanish.
Languages
Experience
Interpreter
Delivered real-time, accurate oral translations and interpretations for clients., Facilitated communication between non-English speaking patients and healthcare providers., Interpreted verbal conversations between individuals with limited English proficiency., Serviced all types of calls, such as court, immigration, dispatch, school district, etc.
Customer Service Representative
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly., Informed customers about billing procedures, processed payments, and provided payment option setup assistance., Answered customer inquiries via phone, email, and chat.
Interpreter
Experienced interpreter, specializing in English-Haitian Creole translation., Skilled in bridging language barriers across diverse fields, including legal, educational, law enforcement, immigration, etc., Demonstrated expertise in handling high-stakes calls.
Sales Agent
Result-driven sales professional with experience at Vixicom representing Comcast (Xfinity) as a sales agent., Skilled in outbound calling to promote and sell a range of services, including internet, cable, phone lines, etc..., Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Customer Service Representative
Experienced customer service advocate with a proven track record at Teleperformance, representing Blue Cross Blue Shield., Skilled in assisting customers with a wide range of insurance-related tasks, including updating their doctors, adding new members, issuing insurance cards, payments, cancellations, etc., Additionally, supported healthcare providers by providing detailed patient information, such as benefits and coverage details.