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Robert
Customer Support Specialist with 5+ years in Tech & Retail
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Competencies
Provided technical support and customer service across various industries, including tech and retail.
Diagnosed and resolved website, DNS, and server-related issues to optimize user experience.
Managed chats, escalations, and coordinated with teams to ensure professional customer interactions.
Handled administrative tasks, including report preparation, correspondence, and workflow coordination.
Utilized CRM, accounting, and project management tools, along with basic programming and networking skills.
Education
Languages
Summary
Experienced in delivering remote customer support, troubleshooting, and community management across tech and retail sectors. Skilled in multi-language communication, technical resolutions, and support operations.
Key Achievements
- Resolved complex DNS and website issues, ensuring smooth site operation for Hornhost clients.
- Handled multi-channel customer support and technical troubleshooting in remote roles, maintaining high-quality service.
- Contributed to customer engagement through upselling and cross-selling at Hornhost.
Experience
CUSTOMER SERVICE SPECIALIST (Remote)
Assisted customers with a range of services, including web hosting, domain registration, audio streaming, and digital support, providing tailored guidance for selecting plans, registering domains, and managing accounts., Diagnosed and resolved technical issues related to DNS configurations, server setup, website errors, recoding, and migrations, ensuring smooth site performance and enhanced user experience., Guided customers through complex website migrations and troubleshooting of coding issues., Maintained efficient communication with the support team via Slack and MS Teams to ensure prompt, high-quality service., Identified upsell and cross-sell opportunities to maximize customer engagement with Hornhost’s offerings.
CUSTOMER SERVICE SPECIALIST (Remote)
Deliver call servicing and support functions to client companies based in the United States, which involves handling both inbound and outbound calls for internal and external customers., Undertake other activities based on client requirements, encompassing retention and sales initiatives/campaigns, account review activities, product troubleshooting, and various support functions as deemed necessary.
CUSTOMER SPECIALIST CHAT MODERATOR (Remote /Part-Time)
Monitors conversations, ensures compliance with chat rules, and responds to customer queries., Handled escalations, promote engagement, and maintain professionalism while managing multiple chats (Spanish and English)., Gather feedback, report issues, and assist in training new staff, all to ensure a positive and respectful community environment.
PRODUCT SUPPORT AND CUSTOMER SERVICE RETAIL SPECIALIST
Provide excellent customer service assistance., Identify and determine the cause and issue of the product., Supports and Troubleshoots issues that will prevent the product from being returned., Maintains quality phone calls and high standards of professionalism, rules, and management policy.
FINANCE EXECUTIVE
Prepares financial statements and executives summaries (Monthly income report of multiple companies), consolidation, Accountant’s business plan, budget, sales forecast, analysis, entries of balance sheets reports, income and etc., Creates internal and external correspondence, memos, resolution, invitations for programs and events, reports, procedure manuals, and presentations., Assists Board of Directors and Stockholders.
SALES AND INVENTORY ASSISTANT ACCOUNTANT
Composes business correspondence for inter-branch, materials and supplies request, memos and coordinated to the local and international supplier regarding stocks and bid stocks to purchase., Coordinates work flow, maintains procedures manual to ensure consistent performance of routines and research, draft or abstract reports., Creates monthly sales and expense reports.
ADMINISTRATIVE ASSISTANT / SECRETARY
Supports activities for government administration, receiving and directing visitors, word processing, filing, and faxing., Assists government servants, minutes taking, certifications, hosts programs, and performs other clerical jobs., Coordinates work flow, Maintains procedures manual to ensure consistent routine performances.