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IT and Customer Service Specialist with 10+ years of diverse support experience
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Competencies
Provided hardware troubleshooting, software updates, and system setup for various organizations.
Delivered bilingual customer service in digital banking, campaign support, and technical support roles.
Handled equipment installation, troubleshooting, and software licensing across multiple workplaces.
Conducted outbound sales to customers with no credit history and managed client interactions.
Utilized graphic and video editing tools for multimedia production and presentation.
Education
Languages
Summary
Experienced in technical support, customer service, and IT infrastructure management with a comprehensive skill set in software, hardware, and bilingual communication.
Key Achievements
- Supported patients and medical staff at KSolutions Texas, promoting app usage and patenting AISpine.
- Led the Internal IT Service department at Farmer & Wright, providing technical support and equipment management.
- Managed multiple bilingual customer service roles across different companies, ensuring client satisfaction and operational efficiency.
Experience
Customer Service and Tech Support RepresentaƟve
Providing guidance and support to patients from the three clinics of Dr. Yan Li and KrisƟan Gonzalez, with the promotion of the use and obtaining the patent of an App called AISpine., Setting appointments and reports for the doctor's files.
IT Services Coordinator
In charge of the Internal IT Service department, providing support for all agents and administrative areas., Providing tech support, such as equipment troubleshooting, equipment replacement justification, software updates, software access, software training, agent software training, equipment...
Customer Service Agent
Bilingual Agent in Digital Campaign for MarleƩe Funding, Best Egg, Cross River Bank, in the departments of digital preboarding, digital postboarding, customer service, verifications, Flexible Rent, and Collections.
Sells Executive
Outbound sales to starter customers with no credit record and no credit card experience.
Customer Service Agent
Bilingual Agent for AAA Bank, BJsPerks, Victoria's Secret. In the Payments department, we provide information and solutions for customers in the United States.
Operational and Security Mgr.
Operational and security Manager at Equinoxe, operability and proper functioning of the company's computer equipment, connectivity, and security.
CEO / IT Manager
Reporting directly to the General Director of MulƟ Media InteracƟve Digital, which is a company dedicated to software development, digital marketing, and sales of computer equipment.
IT Assistant
Evaluation and preparation of the IT infrastructure for customers, including the number and type of required equipment, based on the project., Installation, activation, and follow-up related to the full operation of the equipment., Software requirements, budgeting, licensing, installation, and...
Tech Support Agent
Responsible for technical support and administration/sales areas of the company, Redline Computers, Mainly in the area of Repairs / Maintenance., Administration, PC equipment sales., 3D room operator. My functions with the organization, coordination, and logistics of the management and operation of...