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Customer Service & Community Management with versatile tech skills
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Competencies
Delivered empathetic and effective customer support with multitasking across communication channels.
Assisted users in resolving technical issues related to various software and communication tools.
Engaged with community members and managed projects aimed at fostering active participation.
Provided administrative support including appointment setting and back-office tasks.
Proficient in using Microsoft Teams, Slack, Zoom, Skype, Google Suite, and related tools for remote teamwork.
Education
Languages
Summary
Experienced in delivering comprehensive customer service and managing online communities with a strong background in technical support and administrative assistance. Skilled in multiple communication and productivity tools to ensure seamless user experiences.
Key Achievements
- Participated in community management projects at TECH O.
- Provided customer support across multiple platforms including live chat, email, and voice at WebHelp and Ibex Global.
- Handled diverse virtual assistance tasks, including appointment setting and back-office support at Oclinicals.