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Rodolfo
Regional Manager with 8+ years of customer service and operations
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Competencies
Utilized databases and skip tracing tools to locate and contact debtors for debt recovery
Handled customer correspondence and maintained communication regarding service statuses and approvals
Coordinated with technicians and service providers to schedule and monitor repairs across regions
Supervised daily operational activities and managed escalated cases as Regional Manager
Possessed knowledge of laws and regulations related to debt collection and customer service standards
Education
Languages
Summary
Skilled in managing regional operations, debt collection, skip tracing, and customer service, with a proven ability to coordinate teams and ensure compliance.
Key Achievements
- Managed daily operations and ensured timely service response as Regional Manager at Service Plus Home Warranty
- Oversaw coordination between technicians and service providers for plumbing, HVAC, electrical, and appliances
- Applied knowledge of debt collection laws and negotiation tactics during debt recovery roles at Cali
Experience
COLLECTOR AND SKIP TRACER
Experience in locating and contacting debtors for debt recovery, Skilled in using databases and skip tracing tools to track individuals, Negotiation of payment arrangements and settlement terms with debtors, Knowledge of laws and regulations related to debt collection, Conducted investigations to...
REGIONAL MANAGER
Oversaw daily operations of service work orders across assigned regions, ensuring timely response and customer satisfaction., Coordinated with technicians and service providers to schedule, dispatch, and monitor repairs in plumbing, HVAC, electrical, and appliances., Maintained consistent...