This is my profileContact via CazVidRodolfo
Customer Service & Sales Specialist with 5+ years in Telecom and Support
Contact
Competencies
Provided active listening, support, and coordination to ensure customer needs were addressed efficiently across various companies.
Sold telecommunication services via phone, utilizing interpersonal skills to promote products and assist customers.
Provided technical assistance to customers, including resolving billing issues and supporting product functionality.
Created, maintained, and entered information in databases to support customer service operations.
Effectively handled customer interactions, transferred calls, and explained billing details to clients.
Education
Languages
Summary
Dedicated customer service and sales agent experienced in technical support, billing, and database management. Proven ability to assist clients efficiently and promote services via phone. Skilled in active listening, communication, and problem resolution.
Key Achievements
- Handled diverse customer support roles across multiple companies, including billing, technical support, and database management.
- Performed sales activities via phone, including promoting and selling cable internet and music services.
- Managed database and record-keeping processes, ensuring accurate information entry and updates in fast-paced environments.
Experience
Sales, and customer service
Customer service
Helping customer with payments, explaining their bill, technical support
Customer service
Assist phones and provide information to callers, take messages, or transfer calls to dialed persons, Create, maintain and enter information in databases
Sales Agent
Use computers for different applications such as database management or word processing, Perform payroll functions, such as maintaining entry and exit control information, and processing and shipping payroll, Assist phones and provide information to callers, take messages, or transfer calls to...
customer service and technical support
Create, maintain and enter information in databases, Set up and manage paper or electronic filing systems, record information, update stationery or maintain documents, such as attendance records, correspondence or other material, customer service in billing, technical support