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Customer Service Specialist with 5+ years of diverse experience
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Competencies
Provided customer support, problem solving, and communication in B2B and B2C environments
Assisted with onboarding, benefits, payroll, and compliance issues at Compass Experience Labs
Conducted warm transfers, follow-ups, and multi-language communication seamlessly
Managed invoices, scheduling, and staff coordination across multiple roles
Performed vehicle detailing and maintained lot organization at Jones Motors and Diamon Detailing
Education
Languages
Summary
Experienced in customer support, HR functions, and operations with a background spanning call centers, vehicle detailing, and management roles.
Key Achievements
- Handled HR-related assistance and onboarding processes at Compass Experience Labs
- Managed customer relations and insurance coordination at Intugo, including HIPAA compliance
- Supervised operations, staff, and sales at Diamon Detailing and Gower Enterprises
Experience
ESC Coordinator
Take calls from employees for password resets, Compliance issues, Onboarding, Payroll, Benefits, HR related assistance
Call center agent
Set up appointments, New patients, Existing patients, Add insurance info, Follow up with patients, Warm transfer, HIPAA certified
Auto Detailer
Maintain lot clean, Detail customer or dealership vehicles
Manager
Manage invoices, Staff and scheduling, Handle customers and other department supervisor including sales and service
Assistant Manager
Handle department assigned to, Invoices, Detail vehicles needed by client, Fill into locations that were short staffed