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Customer Service & Hospitality Professional with 10+ years of experience
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Competencies
Skilled in resolving customer issues, ensuring satisfaction, and building long-term relationships.
Experienced in supervising teams, coordinating tasks, and motivating staff to achieve goals.
Proficient in clear, effective communication with clients and team members across diverse roles.
Capable of managing daily operations, reporting, and logistics in hospitality and construction settings.
Education
Summary
Experienced in hospitality, customer support, and team supervision, with a strong focus on guest satisfaction and operational efficiency. Proven ability to adapt across industries and roles.
Key Achievements
- Managed multiple bar operations, ensuring efficient stock management and excellent guest service.
- Promoted luxury resort properties, increasing brand visibility and customer engagement.
- Resolved customer issues promptly, enhancing satisfaction and loyalty in call center roles.
- Supervised roofing crews, delivering quality re-roofing projects on time and within budget.
- Led front desk operations and guest relations, improving overall guest experience and operational efficiency.
Experience
Ayudante de Bar
Taking all the merchandise from the warehouse to the 3 different bars.. Taking care of the guests that arrive directly to the bar.. Making drinks when low on clients.. Restocking all refrigerators and items that are low on.. Cleaning the floor area and taking out the garbage.
Promotor de ventas
Promote Diamante Resort out house.
Customer Service Representative
Answer phone calls from an Internet and Cable provider company.. Help solve issues for customers.. Soft sales including upgrading services.
Customer Service Agent
Answering phone calls from a U.S based company selling women's accessories.. Resolve problems and place online orders.. Check on package deliveries and answer complaints.
Supervisor de Obra
Overlooking 3-6 roofing crews re-roofing townhomes.. Making daily reports and updates to the computer system.. Taking care of homeowner's concerns.
Waiter
Setting up section and preparing for work.
Assistant Manager
Overseeing front desk operations.. Handling guest complaints and making weekly schedules.. Doing payroll for front desk employees.