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Rodrigo
Bilingual Customer Support & Interpretation Specialist with 8+ years of experience
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Competencies
Provided real-time interpretation ensuring accuracy in high-pressure situations across various sectors.
Handled inbound and outbound calls, customer communication, and client support, maintaining high service standards.
Supervised and trained agents, coordinated schedules, and optimized team performance.
Managed sales efforts and developed marketing campaigns for diverse markets, building client relationships.
Guided patients through medical imaging processes, handled scheduling and communication efficiently.
Education
Languages
Summary
Experienced in providing bilingual interpretation, customer support, training, and sales management across healthcare, government, and commercial sectors.
Key Achievements
- Provided real-time bilingual interpretation for government, healthcare, and legal sectors
- Supervised and trained call center agents for performance and quality standards
- Managed sales, marketing campaigns, and client communication across U.S. and Latin America
Experience
Video & Call Interpreter
Provided real-time bilingual interpretation for government agencies, healthcare providers, and insurance companies., Supported critical services such as 911 emergency calls, medical consultations, and legal assistance., Maintained accuracy and clarity in high-pressure, time-sensitive situations.
Customer Service & Training Specialist
Supervised and trained call center agents, ensuring adherence to quality standards., Delivered instant coaching and daily briefings to optimize performance and customer satisfaction., Coordinated scheduling and escalated complex service issues for timely resolution.
Sales & Marketing Specialist
Managed sales and customer communication across U.S. and Latin American markets., Designed and delivered marketing campaigns for new product launches., Strengthened relationships with clients through responsive and effective communication.