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Logistics and Customer Service Specialist with 5+ years in Supply Chain and Client Support
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Competencies
Delivered bilingual customer support and resolved inquiries efficiently in international environments.
Prepared and followed up on customs documents, generated logistics reports, and managed inventory control.
Utilized shipment management software (Oracle WMS) and maintained accurate documentation.
Observed business operations and managed documentation related to shipping and commercial compliance.
Handled customer disputes, escalated issues, and supported complex problem resolution.
Education
Languages
Summary
Experienced professional in logistics, customs documentation, and bilingual customer service with a strong background in supply chain and client satisfaction.
Key Achievements
- Managed customs clearance documentation and logistics reports, ensuring regulatory compliance.
- Provided bilingual customer support in English and Spanish, supporting international client inquiries and order processing.
- Utilized shipment management software (Oracle WMS) for inventory control and tracking activities.
Experience
Shipping and E-Commerce Documentation Specialist
Customs clearance documentation: Preparation and follow-up of documents for customs processing., Logistics reports: Generation of reports on the status of shipments and activities carried out., System management: Use of shipment management software, tracking, and logistics control (Oracle WMS).,...
Bilingual Customer Service Agent
Provided bilingual (Spanish/English) customer service to international clients, excelling in efficiently and courteously resolving inquiries., Supported order tracking, returns, and sensitive transaction issues, consistently maintaining high service standards and customer satisfaction.
Bilingual Customer Service Agent
Experienced in delivering high-quality multilingual support (English and Spanish), specializing in fast and effective resolution of customer issues., Skilled in dispute handling, escalating complex problems, and ensuring timely solutions., Maintained detailed CRM records and collaborated with teams...