Experienced in shipment tracking, CRM management, bilingual support, and visual branding.
Managed shipment tracking, scheduling, route optimization, and documentation.
Maintained and updated customer and shipment data within CRM systems.
Handled passenger inquiries, baggage issues, and bilingual support roles.
Created visual branding, marketing collateral, and led product photography sessions.
Lean Solutions
Monitor and track shipments across the U.S. market for multiple brokerage accounts., Schedule loads by region and maintain delivery status in CRM systems., Provide broker and driver support, negotiating load details and resolving delays., Manage inventory data, route optimization, and shipment...
IGT Solutions
Assisted passengers with flight bookings, rescheduling, and cancellations., Resolved baggage irregularities and service disruptions with empathy.
Blind King Brand
Designed and developed brand identities, logos, and visual guidelines for multiple clients., Produced marketing collateral and digital content for web and social platforms., Led product and brand photography sessions to enhance campaign storytelling., Collaborated with web developers and marketing...
NCC Nearshore // AGR Group
Provided bilingual support for prepaid energy customers in the U.S., Resolved billing issues, reported damages, and dispatched repair crews.
Tech. in Environmental Preservation
B.A. in Graphic Design
Labor Tech in Musical Performance
Resolved delays and support issues through negotiation and EMpathy in diverse roles.