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Romina
Administrative / Executive Support
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Competencies
Experiencia demostrada en Virtual & Administrative Assistance.
Experiencia demostrada en Customer Support & Service.
Experiencia demostrada en Calendar & Schedule Coordination.
Experiencia demostrada en Data Entry & Document Management.
Experiencia demostrada en Case / Request Follow-up.
Education
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Summary
Administrative / Executive Support buscando nuevas oportunidades
Experience
Administrative / Executive Support
Manage administrative communication and act as a first point of contact for providers, organizations and visitors.. Coordinate calendars, meetings, travel arrangements and executive commitments.. Prepare, organize and track documentation, reports and administrative files.. Manage confidential information and documentation with discretion and accuracy.. Coordinate with different teams to follow up requests, deadlines and operational priorities.. Provide direct administrative support to management and maintain organized workflows.
Customer Service / Administrative Support
Provided personalized customer service and resolved member inquiries and complaints through telephone and digital channels.. Processed and followed up high volumes of authorizations, medical procedures and complex requests.. Managed claims, cases, billing-related tasks and internal communications.. Coordinated with internal areas to ensure continuity and timely resolution of customer cases.
Secretary / Reception
Provided first-line customer and patient service in person and by telephone.. Managed records, documentation and confidential information with accuracy.. Coordinated workflows, appointments, correspondence and professional schedules.. Supported billing, administrative tasks and basic cash-handling processes.