Ronaldo

Customer Success Management Analyst / Technical Specialist MW Pre-Sales

Acted as a Technical Pre-Sales and ETC advisor, supporting customer-facing engagements across Modern Work, Security, and AI solutions.. Led customer discovery sessions to understand business requirements, technical constraints, and compliance needs.. Designed and positioned end-to-end solutions covering productivity, collaboration, security, and Copilot capabilities aligned with customer objectives.. Provided technical advisory and solution validation during pre-sales stages, supporting sales motions and deal progression.. Advised customers on licensing strategy, plan alignment, and cost/value optimization for Microsoft 365 workloads.. Supported security and compliance conversations, including risk identification and high-level guidance on Defender and Purview capabilities.. Delivered enablement workshops and technical guidance to facilitate adoption and long-term solution success.. Acted as a trusted technical partner, translating complex technical topics into clear, business-aligned recommendations.

Information and Network Technology Technician / Microsoft 365 Consultant / Project Manager

Information and Network Technologies Technician

Customer Success Mgmt Analyst | Technical Pre-Sales Advisor

Provided consultative technical pre-sales guidance, assessing customer needs and recommending Microsoft solutions aligned with business priorities.. Assessed user roles, existing environments and licensing needs to identify suitable plans and opportunities to optimize licensing costs.. Presented solution capabilities across cybersecurity, identity, endpoint management, collaboration and AI, explaining options and licensing requirements.. Managed and tracked sales opportunities in Microsoft Dynamics, maintained customer records and supported follow-up throughout the pre-sales process.. Advised customers on Intune, Entra ID, Defender, Microsoft 365, Teams, SharePoint, OneDrive, Microsoft 365 Copilot and Copilot Studio.. Delivered customer presentations and internal training for new team members on solutions, licensing and technical advisory processes.. Provided pre-sales guidance for migration and adoption initiatives, explaining available options and implementation considerations.

Microsoft 365 Administrator and Project Deployment | IT Support

Managed Microsoft 365 implementation and migration projects, coordinating technical activities, timelines, stakeholders, resources, and customer communication.. Provided hands-on administration, troubleshooting, technical support, and consulting across Microsoft 365 and IT environments.. Participated in a migration of 1,000+ email accounts from multiple platforms to Microsoft 365, supporting strategy planning, milestones, training and post-migration support.. Supported customers throughout planning, implementation, migration, adoption, troubleshooting, and post-deployment stages.. Visited clients to present an internally developed electronic invoicing solution, deliver demos and assess configuration needs.. Installed and configured the invoicing application, trained users, investigated technical issues and documented problems and solutions.. Provided technical guidance and training to customers to support adoption of implemented technologies.

Technology Consultant | IT Support

Delivered remote and on-site technical support, troubleshooting hardware, software, connectivity, and network-related issues.. Participated in structured cabling installations in hospitals and new offices, combining on-site technical work with project follow-up.. Diagnosed technical incidents and worked directly with customers to restore services and maintain operational continuity.. Handled invoicing associated with installation projects and supported ongoing customer needs.