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Rosa
Contact
Competencies
Experiencia demostrada en Calendar and schedule management.
Experiencia demostrada en Customer service and remote support.
Experiencia demostrada en Data entry and organization.
Experiencia demostrada en Report and document preparation.
Experiencia demostrada en Digital tools: Google Workspace, Zoom, Slack, Canva.
Education
Languages
Summary
Perfil profesional
Experience
Virtual Assistant-Freelancer
Achieved a payment punctuality rate above 90% by proactively following up and sending personalized reminders via CRM and WhatsApp, preventing delays and improving student financial management.. Handled over 100 weekly inquiries through instant messaging, email (Gmail), and support platforms, providing prompt solutions and technical assistance that enhanced customer satisfaction.. Optimized the organization and updating of student and payment databases using Google Sheets, ensuring accuracy and accessibility for administrative reporting and analysis.. Coordinated effective resolution of issues and queries in collaboration with instructors and the administrative team, implementing a response protocol that reduced resolution times by 25%.
Administrative Assistant
Coordinated 5+ team calendars and 20+ client meetings per month, ensuring all projects were delivered on time and without issues.. Managed client files and documentation with precision and organization, ensuring efficient information flow.. Assisted in tracking and overseeing 10+ ongoing design projects, preparing weekly reports and presentations that improved decision-making.. Supervised communication with 30+ clients and suppliers, providing prompt and professional responses that strengthened client trust.